Return & Warranty

Dive Story Return and Warranty Policy

At Dive Story, we are committed to your satisfaction with every purchase. To ensure a seamless experience, we offer a clear and straightforward return and warranty policy. Please review the details below to understand your rights and the procedures for returns and warranty claims.

Return Policy

1. Eligibility for Returns
   – Items can be returned within **14 days** of purchase.
   – Products must be in **new and unused condition** with all original packaging, tags, and accessories intact.
   – A valid **proof of purchase** (receipt or invoice) is required for all returns.
2. Non-Returnable Items
   – **Custom orders** or **specialized equipment** (e.g., customized gear or specific calibration settings).
   – **Used equipment** showing signs of wear, unless defective or damaged upon arrival.
   – **Perishable goods** such as lubricants, batteries, and filters if opened.
3. Return Process
   – Contact our customer service team via email at **returns@dive-story.com** or call **[Customer Service Number]** to initiate a return.
   – Once your return is approved, securely package the items, including the return authorization number, and ship them to:
   “`
   Dive Story
   [Address]
   [City, State, ZIP Code]
   “`
   – Customers are responsible for return shipping costs unless the return is due to an error on our part or the item is defective.
4. Refunds
   – Refunds will be processed within **7-10 business days** of receiving the returned items.
   – Refunds will be issued to the original payment method.
   – Shipping fees are non-refundable unless the return is due to an error on our part.
5. Exchanges
   – For exchanges (e.g., different size, color, or model), please follow the return process and place a new order for the desired item.

Warranty Policy

1. Warranty Coverage
   – All products sold by Dive Story come with a **manufacturer’s warranty** against defects in materials and workmanship.
   – Warranty periods vary by product and brand. Please refer to the product documentation or contact our team for specific warranty details.
2. What is Covered
   – **Manufacturing defects**: Issues due to defective materials or workmanship.
   – **Functionality problems**: Equipment that fails to operate as intended under normal use.
3. What is Not Covered
   – **Damage due to misuse**: Includes improper handling, accidents, or unauthorized modifications.
   – **Wear and tear**: Normal aging, such as scratches, dents, or fading, that does not affect functionality.
   – **Third-party repairs**: Any repair attempts made by unauthorized service providers.
4. Warranty Claim Process
   – To initiate a warranty claim, contact our customer service team at **info@dive-story.com** or call **+2 0111 112 6541**.
   – Provide the following information:
   – Proof of purchase.
   – Description of the issue.
   – Photos or videos, if applicable.
   – Our team will assess the claim and provide instructions for the next steps, which may include returning the product for inspection.
5. Repair or Replacement
   – If the product is deemed defective under warranty, Dive Story will repair or replace it at no additional cost.
   – If the exact product is no longer available, we may offer a replacement of equivalent value or issue a store credit.

Contact Us
If you have any questions about our return and warranty policies, please contact our customer service team. We’re here to ensure your experience with Dive Story is smooth and satisfactory.